The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Copyright

  • All content appearing on this Web site is the property of:

    Waterbirth Solutions, Inc.
    2023 E Sims Way #159
    Port Townsend, WA 98368

     

    Copyright © 2011-2012 Waterbirth Solutions. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2011-2012 Waterbirth Solutions. All rights reserved.



  • Privacy Policy

  • Waterbirth Solutions use of personal information that you may submit to Waterbirth Solutions through this Web site is governed by the Waterbirth Solutions Privacy Policy.

     

    This privacy policy sets out how Waterbirth Solutions, Inc, www.waterbirthsolutions.com and www.waterbirthsolutionsstore.com uses and protects any information that you give Waterbirth Solutions, Inc. when you use this website.

     

    Waterbirth Solutions, Inc. is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.

     

    Waterbirth Solutions, Inc. may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from December 16, 2010

     

    We may collect the following information:

    • - name and job title
    • - contact information including email address
    • - demographic information such as postcode, preferences and interests
    • - other information relevant to customer surveys and/or offers

     

    What we do with the information we gather We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

    • - Internal record keeping.
    • - We may use the information to improve our products and services.
    • - We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
    • - From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
    • - We may use the information to customize the website according to your interests.
    • - We may provide your information to our third party partners for marketing or promotional purposes.
    • - We will never sell your information.

     

    Security We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

     

    How we use cookies A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

     

    We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

     

    Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

     

    You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

     

    Links to other websites Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

     

    Controlling your personal information You may choose to restrict the collection or use of your personal information in the following ways:

    • - whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
    • - if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@waterbirthsolutions.com.

     

    We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

     

    You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to info@waterbirthsolutions.com or write to Waterbirth Solutions Inc. 6107 SW Murray Blvd. #202 Beaverton, OR 97008

     

    If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.



  • Shipping & Delivery

  • We stock all inventory, unless otherwise noted for each product. This allows us to pack and ship to you without delay. If there is a delay you will be notified immediately.

     

    You have several shipping options to chose from.

     

    UPS Ground 7 Day is typically the most economical for heavier shipments and the delivery time depends on where you live. Here is a UPS Ground Shipping Map with an estimate of how long your order will take to be delivered if you choose UPS Ground.  Please note that UPS does not count ship day or the weekends, in their calculation of travel time.  For example, it takes 7 days to reach New York from the West Coast.  If your package ships on a Wednesday, you'll receive your package on the following Wednesday - 5 working days, not counting the day it shipped.  UPS does not deliver on Sat, unless you pay an extra fee.

    The US Postal Service tends to be less expensive for light shipments, like DVDs or 1-3 Liners. They offer a great flat rate service for small packages. The delivery time on those shipments are 2-3 Days, via Priority Mail. 

    The US Postal Service is the most economical for expedited shipments as well.  They deliver on Sat in most areas and are least expensive for getting a large box somewhere in 2-3 days.

     

    Our website is set up for International Customers.  If you would like a quote on shipping, please email us your address, so we can calculate the shipping options.

     

    If you have any questions, please contact us toll-free at (877) 811-0238, or email us at info@waterbirthsolutions.com.

     



  • International

  • Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details.

    Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. Waterbirth Solutions is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.



  • Return Policy

  • Our products are guaranteed to be satisfactory upon receipt. Please review your order when you receive it and let us know immediately if there are any issues.

     

    We recommend you set-up your birth pool when you first receive it to ensure it is working properly. We recommend (La Bassine requires) you set it up within the first 48 hours. In the unlikely event of a manufacturer's defect, please contact us promptly via info@waterbirthsolutions.com or at (877) 811-0238, so we can replace the pool immediately.

     

    Please ensure there is enough shipping time before your due date. We are not responsible if you place an order, receive it when we've guaranteed, and you're unable to use it.

     

    Birth is an uncontrollable event and we'd like to provide for some flexibility. If you receive your order but are unable to use it for medical reasons and it is completely unopened (still sealed), we will give you a refund less 20% re-stocking fee, once you ship the order back to us. The cost of shipping is your responsibility.

     

    If you order a pool and change your mind once you've received it, we will give you an in-store credit to purchase the pool you desire. Unfortunately, only unopened pools can be returned.

     

    Any questions, please give us a call at (877) 811-0238.



  • Store Hours

  • In general, phones will be active between 8:00 am - 5:00pm Pacific Time. Feel free to leave a message and someone will get back to you as soon as possible. Alternately, you may email us at info@waterbirthsolutions.com.